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Client Services Manager in 3800 Golf Rd, Rolling Meadows, IL 60008 at CareerBuilder Employment Screening

Date Posted: 4/12/2019

Job Snapshot

Job Description

US - CB Employment Screening

 

The Client Services Manager is responsible for providing quality and efficient customer service to CareerBuilder Employment Screening customers and clients through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

  • Driving exceptional team performance through:
  • Providing daily leadership to customer service staff in order to meet customer expectations
  • Ensuring timely processing of customer orders and help resolve customer disputes.
  • Identifying system and workflow improvements to enhance the team’s efficiency.
  • Leading and directing the work of others.
  • Relying on extensive experience and judgement to plan and accomplish goals.
  • Providing daily direction and communication to employees so that Client Services calls are answered in a timely, efficient and knowledgeable manner.
  • Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service.
  • Ensuring employees have appropriate training and other resources to perform their jobs.
  • Establishing work procedures and processes that support the company and departmental standards, procedures and strategic directives.

 

Job Requirements:

 

  • Bachelor’s degree in Business, Accounting, Finance or equivalent work experience in a related field - highly preferred
  • High School Diploma or equivalent required
  • 3+ years call center management
  • 5+ years customer service representative
  • Exceptional business acumen
  • Prior experience in running customer service teams in larger organizations where they can share back their experience with CareerBuilder Employment Screening
  • Experience in developing a company’s customer service program
  • Business to business knowledge
  • Above average logic and reasoning skills, strong written and verbal communication, excellent organizational skills
  • Proficiency with Microsoft Office

 

 


 

 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001322