Client Services Specialist in 3800 Golf Road, Rolling Meadows, IL, 60008 at CareerBuilder Employment Screening

Date Posted: 7/24/2019

Job Snapshot

Job Description

US - CB Employment Screening

 

What’s the role?

Our Client Services Specialists are the “voice” of CareerBuilder Employment Screening – they connect with customers to provide information and resolve issues. This requires high attention to detail, critical thinking, problem-solving, a strong service orientation, persistence, and the ability to be adaptable.

  • Communicate with clients and applicants via phone, email and chat queues
    • Provide information about products and services
    • Obtain details on complaints and requests
    • Process requests then resolve with accuracy and efficiency
    • Provide training/guidance
  • Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion

What can we offer you?

  • FLEXIBLE WORK SCHEDULES. We have a 9am-5pm, 10am-6pm, and a 11am-7pm shift open!
  • PERFORMANCE BONUSES. We want to reward you for exceptional work!
  • COMPREHENSIVE BENEFITS PACKAGE. Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid Holidays, and MORE! All of which you are eligible for on day ONE of employment here with CBES!
  • FUN/ENGAGING WORK ENVIRONMENT. Work in a lively, collaborative open office environment!   

 

Job Requirements:

What do we need from you? 

  • High school degree or GED
  • 2+ years of customer service experience
  • Background screening experience highly preferred
  • Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)
  • Ability to multitask (i.e., read or type while talking on the phone)
  • Ability to type 35+ WPM
  • Previous experience with CRM systems (i.e., Salesforce) preferred 

 


 

 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001501