Customer Success Manager II in Remote US at CareerBuilder

Date Posted: 5/10/2022

Job Snapshot

Job Description

Note: CareerBuilder U.S. office locations will reopen on a voluntary basis in February 2022 and employees within a commutable distance will have the option to utilize the offices if fully vaccinated against COVID-19.  

U.S. Office Locations: Chicago, IL; Atlanta, GA; Irvine, CA 

As we continue the rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for an associate-level Customer Success Manager (II) who will be responsible for working with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, and best practices, and demonstrate how CareerBuilder products help clients achieve their business goals. Your focus is account management, customer engagement, satisfaction, and retention.

Essential Responsibilities:

  • Partner with sales to drive product usage and identify opportunities for growth within CareerBuilder accounts
  • Drive client engagement, and satisfaction and deliver exceptional service to maximize client experience and ROI within existing CareerBuilder accounts
  • Ensure excellent client experience, resolve issues, provide product training, guide product usage evaluations
  • Conduct Quarterly Business Reviews with key partners, including providing product roadmap insights and key recommendations
  • Provide realistic, structured recruiting strategies to hiring managers and end-users of CareerBuilder product
  • Act as point of contact for clients and own all aspects of success for assigned clients: answering questions, resolving issues, providing training, driving product usage and client engagement
  • Maintain accurate and timely records in Salesforce
  • Act as a subject matter expert on CareerBuilder products, human resources, recruitment landscape, and how the economy impacts today’s workforce
  • Directly identify and communicate risks to the success of the contract life cycle or the client relationship and escalate accordingly
  • Partner closely with sales employees to increase spending and renew accounts
  • Manage all retention aspects within a named book of existing accounts

Job Requirements:

  • Minimum 2+ years experience in Sales or Account Management
  • Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
  • Strong skills in Microsoft PowerPoint and Microsoft Excel
  • Strong written and verbal communication skills
  • Positive attitude and willingness to learn
  • Strong presentation skills, specifically at teaching and adapting teaching style based on audience
  • Ability to build client presentations from scratch
  • Bi-lingual French/ English Required

Preferred Qualifications

  • 2-5+ years of sales/customer success experience strongly preferred
  • Talent Acquisition/Recruitment/Staffing industry experience is strongly preferred.
  • Staffing or recruitment background including use of CareerBuilder products prior
  • 1+ year Account Management experience
  • Experience with Salesforce and SalesLoft
  • Excellent organizational and time management skills
  • Strong relationship building, customer service, and networking skills
  • Detail-oriented

Benefits and Perks

Connecting people with meaningful work is one of the most important things anyone can do – which means we need to support the employees who make that possible. CareerBuilder’s team enjoys a host of perks and benefits, including: 

Health and Wellness: 

  • Comprehensive Medical, Dental & Vision, Life & Disability Programs 
  • Option to enroll in supplemental Life, AD&D, Accident, Critical Illness, Home & Auto, Transit, Identity Theft Protection, Legal Programs, and Pet Insurance 
  • Employee Assistance Program with free counseling sessions  
  • Wellness/Tobacco Free credits towards medical premiums 
  • On-site meditation rooms 
  • Free upgrades to premium versions of many Mental Health applications 

Family Support and Care: 

  • Parental support including paid maternity and parental leave 
  • Milk Stork 
  • Pre-Tax Dependent Care Flexible Spending Account 
  • Healthy Pregnancy Program and Fertility Support Services 

Flexibility and Time Off 

  • Paid time off, including time off to volunteer, holidays, floating holiday, bereavement, jury duty, parental leave 
  • Remote work opportunities available for most roles 

Personal and Career Development: 

  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA 

Financial Wellbeing: 

  • 401(k) Program with a two year vesting schedule, annual employer match, and an opportunity to make Pretax and Roth contributions.  
  • Financial educational webinars and individual retirement planning advising available. 

Community 

  • Employee resource groups 
  • Time off to volunteer 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

 

TSR ID: 002628

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