Customer Success Manager in Sales at CareerBuilder

Job Description

Office Locations: Bangalore, India and Noida, India 

Job Title: Customer Success Manager
Department: Customer Success
City: Noida
State: UP
Country: India

Summary of the Job:

If you are passionate about customer experience, we have a role for you. We believe Customer success creates lifelong customers The role of a customer success manager is vital for organizations that offer subscription-based products. Not only does a customer success manager help reduce customer churn, but they are also responsible for enabling customers to make the most of the product on offer eventually resulting in generating more revenue. The candidate will be working closely with the India sales team.

Essential Responsibilities:
• Customer Onboarding and Training: Delivering training on a virtual platform to ensure customer usage.

• Account Escalations: Timely response to any alerts, issues, and red flags through customer support. It can be directly from a customer reaching out for any issue or overdue customer support ticket. This ensures that you control the fire when it is small and manageable.

• Customer Feedback /Periodic health checks: Check client usage reports and recommend best practices to maximize client ROI

• Communication updates: Timely updates to clients on any communication about new features, new products, tech innovations, and changes in current systems, etc.

Job Requirements:

Required Knowledge and Skills:

• You are strategic, organized and a master at generating and cultivating relationships
• 2-5years of Experience
• Self-starting attitude and an aim to advance in the company
• Excellent written/verbal communication skills
• Self-starting attitude and an aim to advance in the company
• Flourishes in a fast paced, team environment and handles time effectively
• Open to working between 5 pm and 2 pm IST
• Well versed with Microsoft Office and Salesforce
Supervisory Responsibilities:
Does this position have direct reports? - No
Education:
Bachelors Degree
Minimum Years of Experience:
2 years of Sales experience with min. 1 years with Careerbuilder

Benefits and Perks

Connecting people with meaningful work is one of the most important things anyone can do – which means we need to support the employees who make that possible. CareerBuilder’s team enjoys a host of perks and benefits, including: 

• Group Health Insurance – Acko General
• Group Personal Accidental Insurance – Acko General
• Group Term Life Insurance – Tata Aia Life Insurance
• Retirement Plan – Provident Fund
• Retirement Plan – Group Gratuity Plan (Ggp)
• Time off
  • Holidays
  • Casual Leaves
  • Sick Leaves
  • Maternity Leave
  • Paternity Leave
  • Compassionate Leave
• Employee Referral Program
• Remote Flexibility
• Rewards & Recognition Program
• Virtual Employee Events

TSR ID: 002786