Customer Success Manager in Remote US at Broadbean Technology

Date Posted: 7/30/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Remote US
  • Job Type:
  • Experience:
    3 - 5 years
  • Date Posted:
    7/30/2021

Job Description

 

Fastest Growing Diversity/ Job Board Distribution Software Company- Looking for Renewal/ Client Support 

We have tripled our staff in North America over the last 90 days- and growing fast.

We are looking for a remote hire that is excited to grow quickly with us as a Software Renewal and Customer Success Associate.

Job: delighting clients in a fast pace environment with an assigned book of business to ensure high client engagement, adoption, and renewals

 

Essential Responsibilities:

  • Manage monthly renewals (currently 85-90%)
  • Provide monthly / quarterly calls with customers to optimize solutions
  • Drive client engagement, satisfaction and deliver exceptional service to maximize client experience and ROI within existing Broadbean accounts
  • Ensure excellent client experience, resolve issues, provide product training, guide product usage evaluations
  • Act as point of contact for client and own all aspects of success for assigned clients: answering questions, resolving issues, providing training, driving product usage and client engagement
  • Maintain accurate and timely records in Salesforce
  • Act as a subject matter expert on Broadbean products, human resources, recruitment landscape, and how the economy impacts today’s workforce
  • Partner with sales and product team to identify opportunities for growth
  • Strong relationship building, customer service, and networking skills

Job Requirements:

Required Knowledge and Skills:

  • 2-5 years’ experience in Software Sales or Account Management
  • Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
    • Strong skill within Microsoft PowerPoint and Microsoft Excel
  • Strong written and verbal communication skills
  • Positive attitude and willingness to learn
  • Strong presentation skills, specifically at teaching and adapting teaching style based on audience
  • Ability to build client presentations from scratch
  • Experience with data, analytics, evaluating client performance

Preferred Qualifications

  • Talent Acquisition/Recruitment/Staffing industry experience strongly preferred.
  • Staffing or recruitment background including use of Broadbean products prior
  • Experience with Salesforce and SalesLoft
  • Excellent organizational and time management skills
  • Strong relationship building, customer service, and networking skills

Education:

High School Diploma Required

Bachelor's Degree in Business, Communication or Computer Sciences preferred

CareerBuilder employees are currently remote. We do have offices based in Chicago and Atlanta. When it is safe to return to the office, you will have the ability to continue to be remote or utilize the Chicago or Atlanta offices as determined by your manager. 

Benefits-We’re All About You! 

When you're focused on the goal, not the path – you can be more flexible, and that translates into more productive and satisfied employees. From flexible hours to volunteering during work hours to diverse education opportunities, CareerBuilder is committed to helping employees strike a balance. 

Here are just some benefits we offer:

  • Comprehensive Medical, Dental & Vision, Life & Disability Programs
  • Option to enroll in supplemental Life, AD&D, Accident, Critical Illness, Home & Auto, Transit and Legal Programs
  • Parental support including paid maternity and parental leave, Milk Stork, Healthy Pregnancy Program and Fertility Support Services
  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA
  • Wellness Support & Initiatives
    • Employee Assistance Program with free counseling sessions
    • Wellness/Tobacco Free credits towards medical premiums
    • Summer Fridays off in July and August; Thoughtful Fridays (no internal meetings) the rest of the year
    • On-site meditation rooms
  • 401(k) Program with a two year vesting schedule, discretionary match, and an opportunity to make Pretax and Roth contributions. Financial educational webinars and individual retirement planning advising available.

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

 

TSR ID: 002238

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