Customer Success Manager in Remote US at CareerBuilder

Date Posted: 5/27/2021

Job Snapshot

Job Description


Summary of the Job:

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for an associate-level Customer Success Manager (II) who will be responsible for working with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and demonstrate how CareerBuilder products help clients achieve their business goals. Your focus is account management, customer engagement, satisfaction, and retention.


Essential Responsibilities:

  • Partner with sales to drive product usage and identify opportunities for growth within CareerBuilder accounts
  • Drive client engagement, satisfaction and deliver exceptional service to maximize client experience and ROI within existing CareerBuilder accounts
  • Ensure excellent client experience, resolve issues, provide product training, guide product usage evaluations
  • Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations
  • Provide realistic, structured recruiting strategies to hiring managers and end-users of CareerBuilder product
  • Act as point of contact for client and own all aspects of success for assigned clients: answering questions, resolving issues, providing training, driving product usage and client engagement
  • Maintain accurate and timely records in Salesforce
  • Act as a subject matter expert on CareerBuilder products, human resources, recruitment landscape, and how the economy impacts today’s workforce
  • Directly identify and communicate risks to the success of the contract life cycle or the client relationship and escalate accordingly
  • Partner closely with sales employees to increase spend and renew accounts
  • Manage all retention aspects within a named book of existing accounts

Job Requirements:


Required Knowledge and Skills:

  • Minimum 2+ years’ experience in Sales or Account Management
  • Proficiency with Microsoft Office Applications (Outlook, Word, Excel, etc.)
    • Strong skill within Microsoft PowerPoint and Microsoft Excel
  • Strong written and verbal communication skills
  • Positive attitude and willingness to learn
  • Strong presentation skills, specifically at teaching and adapting teaching style based on audience
  • Ability to build client presentations from scratch

Preferred Qualifications

  • 2-5+ years sales/customer success experience strongly preferred
  • Talent Acquisition/Recruitment/Staffing industry experience strongly preferred.
  • Staffing or recruitment background including use of CareerBuilder products prior
  • 1+ year Account Management experience
  • Experience with Salesforce and SalesLoft
  • Excellent organizational and time management skills
  • Strong relationship building, customer service, and networking skills
  • Detail oriented


Supervisory Responsibilities:

This position does not have supervisory responsibilities


High School Diploma Required

Bachelor's Degree in Business, Communication or Computer Sciences preferred

Physical Demands:

  • Frequent phone and computer use
  • Creating written communications
  • Able to sit/stand at a desk


*CareerBuilder employees are currently remote. We do have offices based in Chicago and Atlanta. When it is safe to return to the office, you will have the ability to continue to be remote or utilize the Chicago or Atlanta offices as determined by your manager.  

CareerBuilder employees are currently remote. We do have offices based in Chicago and Atlanta. When it is safe to return to the office, you will have the ability to continue to be remote or utilize the Chicago or Atlanta offices as determined by your manager. 


Benefits-We’re All About You! 

When you're focused on the goal, not the path – you can be more flexible, and that translates into more productive and satisfied employees. From flexible hours to volunteering during work hours to diverse education opportunities, CareerBuilder is committed to helping employees strike a balance. 

Here are just some benefits we offer:

  • Comprehensive Medical, Dental & Vision, Life & Disability Programs
  • Option to enroll in supplemental Life, AD&D, Accident, Critical Illness, Home & Auto, Transit and Legal Programs
  • Parental support including paid maternity and parental leave, Milk Stork, Healthy Pregnancy Program and Fertility Support Services
  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA
  • Wellness Support & Initiatives
    • Employee Assistance Program with free counseling sessions
    • Wellness/Tobacco Free credits towards medical premiums
    • Summer Fridays off in July and August; Thoughtful Fridays (no internal meetings) the rest of the year
    • On-site meditation rooms
  • 401(k) Program with a two year vesting schedule, discretionary match, and an opportunity to make Pretax and Roth contributions. Financial educational webinars and individual retirement planning advising available.

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.


TSR ID: 002077


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