Director, Sales Operations in Remote US at CareerBuilder

Date Posted: 6/16/2022

Job Snapshot

Job Description

Note: CareerBuilder U.S. office locations will reopen on a voluntary basis in February 2022 and employees within a commutable distance will have the option to utilize the offices if fully vaccinated against COVID-19.  

U.S. Office Locations: Chicago, IL; Atlanta, GA; Irvine, CA 

Position Summary

As the Director of Sales Operations, your mission is to drive the continuous improvement of selling capabilities with a focus on how sales analytics, processes, and tools translate into sales productivity and revenue growth, making a scalable impact across the organization. You are a strategic partner to senior business leaders with high visibility across the organization. You are able to see the long-term impact of today's decisions, supporting a rapidly changing organization. You will have an impeccable level of integrity and drive to get things done. Support the various sales channels by building an embedded team focused on multiple sources of quantitative and qualitative data to produce insights for business problems, providing high caliber, quality deliverables, and using top-tier communication and relationship-building skills to provide excellent customer service.


Job Requirements:

Duties include but are not limited to

  • Ensure the strategic growth initiatives are translated into actionable sales activities with best-in-class sales operations.
  • Lead a team responsible for sales forecasting and planning as defined by the business, facilitating revenue growth and driving system adoption 
  • Ensure sales teams are armed with insights and tools to deliver growth. This includes developing comprehensive and automated sales process management to increase lead conversion and successfully launch effective sales tools to grow the sales pipeline, reduce cycle time and enhance average deal size.
  • Develop best practices around the use of existing tools, systems, and processes to demonstrate a correlation between use and results
  • Internal and external benchmarking to define gaps and areas of opportunity 
  • Pipeline and lead-to-revenue management to drive faster sales velocity and higher win rates
  • Work collaboratively with sales leadership and Training & Development to evolve current practices and support change management
  • Own the sales analytics dashboards (Sales Behavior, Strategic Accounts) and business insights that inform sales professionals and leadership at multiple levels on how to drive sales performance, gain new accounts, and expand existing customer pocket share. 
  • Create CRM and sales tool vision and roadmap. Own the Execution and synergies across SBGs ensuring best practices are implemented 
  • Manage appropriate budgets and build business cases for additional departmental resources 
  • Properly document and performance manage direct and downstream employees driving a culture of continuous improvement 
  • Provides leadership to managers and professional associates in a high performing organization
  • Be a key stakeholder in the annual planning process across global revenue organizations, including business modeling, territory planning, and compensation design, in close partnership with Finance and other cross-functional leadership.
  • Responsible for setting a precedent for upholding the company culture and values to managers and employees 

Core Competencies:  To be successful in this role you must be able to demonstrate:

  • Initiative: Identifying what needs to be done and doing it before the situation requires it.
  • Technical Expertise: The ability to demonstrate the depth of knowledge and skill in Sales Operations procedures
  • Results Orientation: The ability to focus on the desired result, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
  • Flexibility: Openness to different and new ways of doing things
  • Thoroughness: Ensuring that work is complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.


  • Minimum of 10 years experience in sales or sales operations leadership role
  • Minimum of 10 years experience in driving process improvements and implementing common process solutions.
  • Track record of success with cross-functional teams, driving change and implementing new processes that significantly improve sales effectiveness.
  • Strong business acumen, strategic thinking, analytical and problem-solving skills
  • Excellent customer service skills are required. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations.
  • Experience with and Tableau; Einstein Analytics a plus


Bachelor’s degree in Accounting, Finance, Business or related field- MBA Preferred

Benefits and Perks

Connecting people with meaningful work is one of the most important things anyone can do – which means we need to support the employees who make that possible. CareerBuilder’s team enjoys a host of perks and benefits, including: 

Health and Wellness: 

  • Comprehensive Medical, Dental & Vision, Life & Disability Programs 
  • Option to enroll in supplemental Life, AD&D, Accident, Critical Illness, Home & Auto, Transit, Identity Theft Protection, Legal Programs, and Pet Insurance 
  • Employee Assistance Program with free counseling sessions  
  • Wellness/Tobacco Free credits towards medical premiums 
  • On-site meditation rooms 
  • Free upgrades to premium versions of many Mental Health applications 

Family Support and Care: 

  • Parental support including paid maternity and parental leave 
  • Milk Stork 
  • Pre-Tax Dependent Care Flexible Spending Account 
  • Healthy Pregnancy Program and Fertility Support Services 

Flexibility and Time Off 

  • Paid time off, including time off to volunteer, holidays, floating holiday, bereavement, jury duty, parental leave 
  • Remote work opportunities available for most roles 

Personal and Career Development: 

  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA 

Financial Wellbeing: 

  • 401(k) Program with a two year vesting schedule, annual employer match, and an opportunity to make Pretax and Roth contributions.  
  • Financial educational webinars and individual retirement planning advising available. 


  • Employee resource groups 
  • Time off to volunteer 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.


TSR ID: 002632


  1. Sales Jobs
  2. Sales Manager Jobs