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Help Desk Technician in Norcross, GA at CareerBuilder

Date Posted: 3/11/2019

Job Snapshot

Job Description

US - CareerBuilder

 

 

The Call Center Level 1 Help Desk Technician role is part of the Corporate Operations/IT department and is responsible for aiding and contributing to the incident response team within the Call Center. Based in Norcross GA this individual will be responsible for supporting Level 1 incidents for employees and ensuring escalations are handled in a timely manner. We are looking for an individual who loves technology and would like the opportunity to learn and grow with a cutting edge company.

 

Job Requirements:

Basic Requirements:

  • Excellent customer service experience is vital
  • Strong analytical and troubleshooting skills
  • Strong communication and business skills
  • Ability to learn and adapt to new technologies is a must
  • Coachable and willing to adapt to changes

Job Requirements 

  • Bachelor’s Degree or Associate’s Degree in Information Technology or related field preferred

Technical Requirements:

  • Effective IT Troubleshooting Skills
  • Ability to Support a user group of 1000+
  • Excellent communication and high emotional intelligence
  • 2+ years experience with enterprise-level support
  • CompTIA A+ Certification or comparable preferred
  • Call Center experience preferred
  • Excellent phone skills is a must

 

Knowledge, Skills and Abilities:

  • Comprehensive knowledge of current PC operating systems, printing, networking, and application environments  (mac and windows)
  • Effective and efficient organization and time management skills 
  • Strong verbal and written communication skills
  • Effective analytical and problem solving skills
  • Good telephone skills and customer service orientation
  • Flexibility in dealing with a combination of simultaneous projects and tasks
  • Ability to work well under pressure and meet extremely tight deadlines 


 

When we talk about career paths at CareerBuilder, we’re talking about what you want to do with your skills, passion and curiosity. We know that careers are not one-size-fits-all, so it’s up to you to decide where you see yourself going—and you have the freedom to start that conversation.

When you're focused on the goal, not the path – you can be more flexible, and that translates into more productive and satisfied employees. From flexible hours to volunteering during work hours to diverse education opportunities, CareerBuilder is committed to helping employees strike a balance. 

Here are just some benefits we offer:

  • Training that positions you to hit the ground running with ongoing learning and development courses; we never stop investing in our people.
  • Comprehensive Medical, Dental & Vision Programs
  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA
  • Global Wellness initiatives to promote financial, mental and physical health and well-being
  • 401(k) Program with a two year vesting schedule, discretionary match, and an opportunity to make Pretax and Roth contributions

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

 

TSR ID: 001269