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Manager, Customer Success Team in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 1/21/2019

Job Snapshot

Job Description

US - CB Employment Screening


Who are we?

CareerBuilder Employment Screening is the trusted leader in background screening. We partner with thousands of clients to assist with...

  • Background checks
  • Drug testing
  • Education and employment verifications
  • Occupational health testing
  • and MORE! 

We are proud to be an award-winning leader in the background screening industry! We were the FIRST in the business to recieve Number 1 recognition not once, not twice, but THREE times by HRO Today Magazing and the BEST Background Screening Provider! 

Our success comes from our people. CBES values a culture of growth not only for the business, but for its employees. 

What’s the role?

Managers of Customer Success are responsible for providing leadership to a team of approximately 9 to 12 Account Managers. Managers of Customer Success will coach Account Managers and ensure our clients are well-informed of all that the CBES platform has to offer. Our Managers of Customer Success champion the art of leading by example, and guarantee that our Account Management teams are being led with integrity, transparency, and active diligence.

Customer Success Managers will also champion...

  • Accurately monitoring data, trends, and key performance indicators to ensure customers remain happy, engaged, and informed
  • Identifying ongoing training opportunities for team members based on specific team needs and industry/competitor metrics
  • Presenting project plans, timelines, and result development to leadership

Further job responsibilities include:

  • Ensures that quality customer success strategies are developed and executed throughout necessary teams
  • Guides Account Managers in driving customer engagement, valuing delivery, and ensuring optimal client retention rates
  • Through leadership and direction, ensures all team members are consistently hitting their input and output metrics
  • Communicates consistently and effectively with all sales leaders and stakeholders
  • Expands the team through effectively interviewing and selecting quality candidates
  • Develops Account Managers through holding frequent one-on-ones to discuss performance, career growth, and continuing expectations
  • Conducts quarterly and annual reviews with team members to expand upon one-on-one conversations and feedback identifying

 What can we offer you?

  • COMPREHENSIVE BENEFITS PACKAGE.  Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid Holidays, generous 401K match!
  • FUN/ENGAGING WORK ENVIRONMENT.  Work in a lively, collaborative open office environment!   
  • STRONG LEADERSHIP! Our leadership is committed to developing CBES employees and are always willing to lend a hand.


Job Requirements:

What do we need from you? 

We need people who enjoy working in a fast paced, production driven environment!  People who will work hard and have fun doing it!  We need people who work well under pressure, like to be challenged and understand how critical it is to get the client experience right!  

Oh, we need this stuff too….

  • High School Diploma or GED required
  • Bachelors Degree preferred
  • 3-5 years of supervisory experience of an Account Management team required
  • Demonstrated coaching, mentoring, and team development skills required
  • A 'builder and a do-er' attitude; the ability to envision goals and execute with or without a large supporting team required
  • Strong communication skills, both written and verbal; excellent organizational and time management skills required 
  • Ability to influence others and drive change; master of relationship building and networking preferred 




CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001161