Software Implementation Specialist II in Noida at Broadbean Technology

Job Description

Office Locations: Bangalore, India and Noida, India 

Broadbean is looking for an Implementation Specialist to join our team to create and build out Broadbean products in a timely manner while ensuring a positive client experience through high-quality service and communication. Core responsibilities include: implementing advanced, complex technical Broadbean products, overseeing overall implementation, and confirming products are ready for customer consumption.

Major Responsibilities/Activities

• Function as a subject matter expert in our system’s functionality and how customers use our products
• Implement Broadbean products such as Search, Talent Search, Programmatic, Applicant Ranking, Diversity and Auto-Post
• Assist Implementation Project managers with documentation, account builds, and configurations
• Review accounts during go-live, troubleshoot issues and work with clients to resolve this
• Work on ongoing and one-off projects including Renewals and NMR migrations
• Maintain Departmental Standards for Quality and Satisfaction Metrics 
• Share ideas with the team collaboratively. Ensure the team’s focus remains on customers. Take ownership of and pulls through on overall implementation for accounts

Job Requirements:

Job Requirements

• Bachelor’s Degree (Preferred) or equivalent experience 
• 2 - 4 years of experience in software application support or service organization 
• Working knowledge of SalesForce.com or a similar CRM system preferred 
• Knowledge of web scraping techniques and mapping

• Required to work during APAC/EMEA/US Business shift hours
• English language required, French or German is a plus

Additional Knowledge, Skills, and Abilities

• A team-oriented individual who values opportunities to build the skills and capabilities of others, a strong sense of the possible, and a real desire to improve customer experience
• Quick learner, self-motivated, autonomous, proactive, intellectually curious, and strong attention to detail
• Above Average Organizational and Time-Management skills
• Ability to receive and leverage feedback with the ability to adapt to frequent change
• Ability to communicate with empathy and an appropriate sense of urgency
• Strong verbal & written communication skills to support the communication of technical solution(s) in a manner suitable for the customer.
• Strong analytical and troubleshooting skills
• Above Average Business Acumen and level of Technical Expertise 
• Ability to communicate with empathy and an appropriate sense of urgency

Benefits and Perks

Connecting people with meaningful work is one of the most important things anyone can do – which means we need to support the employees who make that possible. CareerBuilder’s team enjoys a host of perks and benefits, including: 

• Group Health Insurance – Acko General
• Group Personal Accidental Insurance – Acko General
• Group Term Life Insurance – Tata Aia Life Insurance
• Retirement Plan – Provident Fund
• Retirement Plan – Group Gratuity Plan (Ggp)
• Time off
  • Holidays
  • Casual Leaves
  • Sick Leaves
  • Maternity Leave
  • Paternity Leave
  • Compassionate Leave
• Employee Referral Program
• Remote Flexibility
• Rewards & Recognition Program
• Virtual Employee Events

TSR ID: 002625