Account Manager/Customer Success Manager in Winchester, VA at CareerBuilder Employment Screening

Date Posted: 6/14/2019

Job Snapshot

Job Description

US - CB Employment Screening



Who are we?

CareerBuilder Employment Screening is the trusted leader in background screening. We partner with thousands of clients to assist with...

  • Background checks
  • Drug testing
  • Education and employment verifications
  • Occupational health testing
  • and MORE! 

We are proud to be an award-winning leader in the background screening industry! We were the FIRST in the business to recieve Number 1 recognition not once, not twice, but THREE times by HRO Today Magazing and the BEST Background Screening Provider! 

Our success comes from our people. CBES values a culture of growth not only for the business, but for its employees. 

What’s the role?

Our Account Managers are responsible for maintaining a book of mid-sized clients for CBES. This requires strong partnerships with internal and external stakeholders to ensure client needs are met. The Account Managers also serve as Subject Matter Experts (SME) on at least one CBES product. Our Account Managers serve as long-term points of contact for clients and have mastered the art of client retention. 

  • Become a consultant on screening workflow processes from START to FINISH to drive operational efficiencies within our client's organizations 
  • Orchestrate and roll out strategies to drive maximum use and efficiency via...
    • Trainings
    • Regular client partnership calls 
    • Optimization sessions with end users
    • Integration set ups, etc. 
  • Be a student of your client's business; perform account analysis and research to align with client needs and goals
  • Identify key stakeholders to develop a two-way partnership; understand how change management and executive sponsorship drive adoption within their organization 

What can we offer you?

  • COMPREHENSIVE BENEFITS PACKAGE. Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid Holidays, generous 401K match!
  • FUN/ENGAGING WORK ENVIRONMENT. Work in a lively, collaborative open office environment! Spacious Game and Break rooms with great local food options!
  • STRONG LEADERSHIP! Our leadership is committed to developing CBES employees and are always willing to lend a hand.

Job Requirements:

What do we need from you? 

We need people who enjoy working in a fast paced, production driven environment! People who will work hard and have fun doing it! We need people who work well under pressure, like to be challenged and understand how critical it is to get the client experience right!  

Oh, and we need these things too...

  • High School Diploma or GED required
  • Bachelor's degree in Communications, Business, or similar field preferred
  • 1-3 years of experience providing business-to-business Account Management or related experience required
  • Experience utilizing Excel and PowerPoint in a business setting required
  • Experience in background screening/drug testing and/or Human Capital Management industry experience highly preferred
  • Previous experience working in a fast-paced environment while remaining organized and responsive to client needs required
  • Previous experience with proprietary systems, SalesForce, or Visio preferred




Benefits-We’re All About You! 

When you're focused on the goal, not the path – you can be more flexible, and that translates into more productive and satisfied employees. From flexible hours to volunteering during work hours to diverse education opportunities, CareerBuilder is committed to helping employees strike a balance. 

Here are just some benefits we offer:

  • Training that positions you to hit the ground running with ongoing learning and development courses; we never stop investing in our people.
  • Comprehensive Medical, Dental & Vision Programs
  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA
  • Global Wellness initiatives to promote financial, mental and physical health and well-being
  • 401(k) Program with a two year vesting schedule, discretionary match, and an opportunity to make Pretax and Roth contributions

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.


TSR ID: 001446


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