Account Manager in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 3/19/2018

Job Snapshot

Job Description

US - CB Employment Screening


Job Summary:

The Account Manager will manage general escalations and implement program changes for small-to-medium accounts. This requires strong partnerships with internal and external stakeholders to ensure client needs are met. The Account Manager also serves as a Subject Matter Expert (SME) on at least one CareerBuilder Employment Screening product. Essential skills include organization, time management, and problem sensitivity.

  • Provide expert service and solutions to new and existing customers via phone, email, and in-person meetings; thoroughly understand their needs and help them maximize their use of CareerBuilder Employment Screening products and services
    • Process protocol and package changes
    • Lead root cause analysis conversations
    • Provide client training
    • Convey technical solutions in everyday language the client will understand
  • Prepare and deliver quarterly and annual business reviews and obtain grade (varies)
  • Conduct monthly CRM analysis
  • Monitor activity and satisfaction levels; report on Service Level Agreements (SLAs) and recommend improvements
  • Analyze and interpret information received using deductive and inductive reasoning skills to determine the best solution and follow through to completion; provide alternative solutions to product concerns
  • Proactively identify problems and engage with appropriate partners
  • Host regular meetings with key decision makers
  • Attain revenue retention goal
  • Implement process improvements
  • Attain a high-level understanding of internal processes
  • Possess Subject Matter Expert (SME) expertise on one (1) specific CareerBuilder Employment Screening product
  • Document and manage project plans
  • Communicate effectively with all departments and positions within the company on the resolution of requests; escalate operational and technical issues to internal teams
  • Develop and maintain strong relationships with clients as well as internal teams and stakeholders; demonstrate collaboration and partnership with internal partners and client


Job Requirements:

  • High school degree or GED
  • Bachelor's degree in Communications, Business, or similar field (preferred)
  • 1-3 years of experience building/maintaining business-to-business client relationships
  • Previous experience in background screening and drug testing (preferred)
  • Strong business acumen
  • Strong Excel and PowerPoint presentation skills
  • Previous experience with proprietary systems, Visio (preferred) and CRM systems
  • Previous experience working under pressure on time-sensitive issues in a fast-paced environment while remaining organized and responsive to client needs




CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 000342