Client Services Specialist in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 2/8/2018

Job Snapshot

Job Description

US - CB Employment Screening

 

Our Client Services Specialists are the “voice” of CareerBuilder Employment Screening – they connect with customers to provide information and resolve issues. This requires a high attention to detail, critical thinking, problem solving, a strong service orientation, persistence, and the ability to be adaptable.

  • Communicate with clients and applicants via phone, email and chat queues
    • Provide information about products and services
    • Obtain details on complaints and requests
    • Process requests then resolve with accuracy and efficiency
    • Provide training/guidance
  • Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
  • Record details of all calls and tasks, as well as actions taken, into CRM tool
  • Communicate with supervisors, peers, leaders and other departments regarding caller requests
  • Provide tutorials and guidance on proprietary system (WebACE)
  • Meet CareerBuilder Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures
  • Contribute to team effort in maintaining service level agreements (SLA)
  • Other related duties, as needed

 

 

Job Requirements:

  • High school degree or GED
  • Criminal justice or similar degree (preferred)
  • Successful completion of NAPBS FCRA Basic Certification (training and certification provided upon hire)
  • 2+ years of customer service experience
  • Background screening experience (preferred)
  • Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)
  • Ability to multitask (i.e., read or type while talking on the phone)
  • Strong written and verbal comprehension and expression skills
  • Ability to type 35+ WPM
  • Previous experience using proprietary systems
  • Previous experience with CRM systems (i.e., Salesforce) (preferred)

 


 

 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 000315