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Client Services Supervisor in Winchester, VA at CareerBuilder Employment Screening

Date Posted: 2/1/2019

Job Snapshot

Job Description

US - CB Employment Screening

 

 

Who are we?

CareerBuilder Employment Screening is the trusted leader in background screening. We partner with thousands of clients to assist with...

  • Background checks
  • Drug testing
  • Education and employment verifications
  • Occupational health testing
  • and MORE! 

We are proud to be an award-winning leader in the background screening industry! We were the FIRST in the business to recieve Number 1 recognition not once, not twice, but THREE times by HRO Today Magazing and the BEST Background Screening Provider! 

Our success comes from our people. CBES values a culture of growth not only for the business, but for its employees. 

What's the role?

The Client Services Supervisor is responsible for evaluating work quality, coaching and developing others, and coordinating daily employee schedules and work assignments. This requires a high attention to detail, analytical and creative thinking, persuasion, and time management.

Job Requirements:

  • Proactive coordination and supervision of daily activities and communications for team through the organization, planning and prioritization of work
  • Facilitate regular team meetings and conduct in-person performance feedback conversations
  • Develop and maintain constructive and cooperative relationships with team
  • Identify strengths, weaknesses and developmental needs of team; provide feedback, ongoing training and coaching
  • Document employee performance concerns, including monthly scorecards, and escalate when appropriate
  • Contribute to employee performance evaluations for team
  • Mediate and resolve basic conflicts within team
  • Accountable for the overall team productivity and adherence to service level agreements (SLAs)
    • Audit team emails, phone calls and CRM queues
    • Evaluate quality of work
    • Interpret meaning of policies and procedures when providing feedback
  • Communicate effectively with all departments and positions within the company on the resolution of requests
  • Communicate with clients and applicants via phone, email and chat queues
    • Provide information about products and services
    • Obtain details on complaints and requests
    • Process requests then resolve with accuracy and efficiency
    • Provide training/guidance
  • Meet CareerBuilder Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures
  • Other related duties and special projects (i.e., process improvement), as needed

Job Requirements:

 

What do we need from you? 

We need people who enjoy working in a fast paced, production driven environment! People who will work hard and have fun doing it! We need people who work well under pressure, like to be challenged and understand how critical it is to get the client experience right!  

Oh, and we need these things too...

  • High school degree or GED required
  • 1-3 years of experience leading a fast-paced, quota-driven team required
  • Proficient with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) and proprietary systems (WebACE)
  • Ability to multitask (i.e., read or type while talking on the phone)
  • Strong written and verbal comprehension and expression skills
  • Previous experience with CRM systems (i.e., Salesforce) (preferred)


 

When we talk about career paths at CareerBuilder, we’re talking about what you want to do with your skills, passion and curiosity. We know that careers are not one-size-fits-all, so it’s up to you to decide where you see yourself going—and you have the freedom to start that conversation.

When you're focused on the goal, not the path – you can be more flexible, and that translates into more productive and satisfied employees. From flexible hours to volunteering during work hours to diverse education opportunities, CareerBuilder is committed to helping employees strike a balance. 

Here are just some benefits we offer:

  • Training that positions you to hit the ground running with ongoing learning and development courses; we never stop investing in our people.
  • Comprehensive Medical, Dental & Vision Programs
  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA
  • Global Wellness initiatives to promote financial, mental and physical health and well-being
  • 401(k) Program with a two year vesting schedule, discretionary match, and an opportunity to make Pretax and Roth contributions

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

 

TSR ID: 001179

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