Customer Success Manager II in Atlanta, GA at CareerBuilder

Date Posted: 11/9/2018

Job Snapshot

Job Description

US - CareerBuilder

 

 

As we continue rapid growth of our global HR Software as a Service operation that is fueled by groundbreaking technology, we are looking for a Customer Success Manager II who will be responsible for working enthusiastically with an assigned book of business to ensure high client engagement, adoption, and return on investment. You will proactively consult your assigned book of accounts throughout the entire lifecycle on product training, best practices, and how Careerbuilder products help your clients achieve their business goals.  

 

Duties and Responsibilities:

You will focus on account management, customer engagement, and retention.  Your responsibilities include:

  • Document and maintain key information storage using our CRM (SalesForce) to keep accurate records of impact.
  • Gain expert level knowledge of all Careerbuilder Core products.
  • Become an expert on all account's integration, product set, organizational structure, history with CB, and future roadmap/goals.
  • Identifies and communicates risks to the success of the project, the client relationship, or the desired project outcomes during presale internally, as well as project updates.
  • Customize account roadmaps and training as a consultant based on data.
  • Active ownership as SPOC (single point of contact) for success and own all aspects of success.
  • Conduct customer-specific Admin and User training for Standard and Configured customers, appropriate for the intended audience. 
  • Conduct Quarterly Business reviews with key partners, including providing product roadmap insights and key recommendations.
  • Accountable for customer retention and revenue retained.
  • Partner with sales to drive adoption and retention for each account.
  • Create account research and return on investment presentation generation.

Job Requirements:

  • Bachelor’s degree required.  Business, Computer Science or applicable field of study preferred.
  • 3-6 years of business development, customer success, or account management experience.
  • Strong communication skills.
  • Strong presentation skills.
  • Demonstrated skill at engaging people via phone and in person.
  • Excellent organizational and time management skills.
  • Strong attention to detail.
  • Strong relationship building and networking skills.
  • Demonstrated presentation skills, specifically at teaching and adapting teaching style based on audience.
  • Ability to receive feedback and make appropriate changes.
  • Team player.
  • Above average Business Acumen.
  • Demonstrated understanding of the importance of the customer experience.

 


 

 

Benefits-We’re All About You! 

When you're focused on the goal, not the path – you can be more flexible, and that translates into more productive and satisfied employees. From flexible hours to volunteering during work hours to diverse education opportunities, CareerBuilder is committed to helping employees strike a balance. 

Here are just some benefits we offer:

  • Training that positions you to hit the ground running with ongoing learning and development courses; we never stop investing in our people.
  • Comprehensive Medical, Dental & Vision Programs
  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA
  • Global Wellness initiatives to promote financial, mental and physical health and well-being
  • 401(k) Program with a two year vesting schedule, discretionary match, and an opportunity to make Pretax and Roth contributions

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

 

TSR ID: 001044