Customer Success Manager in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 7/30/2018

Job Snapshot

Job Description

US - CB Employment Screening


Job Summary:

Act as a point of contact for escalations, support account managers as needed, monitor customer satisfaction to ensure customer expectations are met, identify areas of concerns and be proactive.

Job Responsibilities:

  • Driving exceptional performance through:
  • Sales Survey/Relationships
  • Quality Assurance
  • Effectiveness of Activities
  • Customer Experience
  • Leading projects around innovation ideas to drive change in the department
  • Developing a project plan to include:
    • Key stakeholders
    • Metrics for success
    • Resources needed
    • Strategy for executing and iterating
    • Cost/Benefit Analysis (if needed)
    • Potential roadblocks and obstacles
  • Leading projects around innovation ideas to drive change in the department
  • Consistently communicating with stakeholders on progress and roll out.
  • Developing training strategies and messaging.
  • Establishing and monitoring metrics to measure adoption and success.
  • Finding champions within Customer Success to help drive adoption.
  • Presenting plan, timeline and results to upper management to achieve desired results.
  • Identifying ongoing training opportunities for team members based on state of team performance as well as industry and competitor information.
  • Interviewing and hiring new team members as needed to constantly raise the bar for team.
  • Communicating consistently and effectively with all sales leaders
  • Conduct quarterly and annual reviews with team members to expand upon one on one conversations and feedback.
  • Hold frequent one on ones with team members to discuss:
    • Performance
    • Sales relationships
    • Current challenges
    • Career development and career path
    • Expectations


Job Requirements:


  • Leading projects around innovation ideas to drive change in the department
  • Bachelor's Degree preferred
  • Experience supervising a team preferred (required)
  • Ability to think big picture.
  • Ability to execute on strategy and get others to buy in.
  • Demonstrated coaching and mentoring skills.
  • Strong communication skills up and down the chain.
  • Excellent organizational and time management skills.
  • Ability to influence others and drive change.
  • A master of leading by example not authority.
  • Master of relationship building and networking skills
  • Ability to make quick decisions by utilizing the qualifications of what’s best for the customer, what’s best for the employee and what’s best for the company.




CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 000867