Department Manager, Criminal Records and Research in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 9/14/2018

Job Snapshot

Job Description

US - CB Employment Screening


The Department Manager, Criminal Records and Research, is responsible for providing strategic direction to the Records department. Managers manage the daily operation of the department through the effective use of resources. Responsible for meeting service level targets as well as planning areas of improvement or development.


  • Responsible for meeting daily with the workforce management team to ensure proper forecasting, scheduling and hiring to maintain service level goals established by leadership.
  • Responsible for managing department supervisors to ensure performance metrics/goals are achieved across the department. Monitor volume and work progress during the day to provide direction to supervisors and notify Operations leaders for planning workload.
  • Drives employee engagement across the department ensuring employees are receiving training as required, team meetings are held, one-on-one feedback sessions are being held, and recognition and rewards are utilized on a frequent basis to award positive behaviors.
  • Responsible for driving process improvements to increase overall efficiency of department. Consistently monitors performance and identifies performance gaps to improve upon. Ensures employee productivity aligns with and drives budgeted FTE
  • Plan and establish work schedules, assignments, and production sequences to meet department Service Level Agreements and manage cost associated to fulfillment.
  • Monitor, coach and document any disciplinary, training and career pathing issue for Operation Supervisors and department employees. Provide necessary feedback to employees on their progress. Write and deliver annual performance appraisals on each direct report.
  • Support training efforts to ensure appropriate new hire training is achieving desired needs and the appropriate handoffs and tracking exist between department and Learning and Development team. Own learning curve metrics to ensure associate onboarding process is meeting needs of department.
  • Collaborate with necessary parties to ensure effective and accurate communication is taking place.



Job Requirements:

  • High School Diploma or equivalent
  • 4-year post-secondary education, or equivalent experience preferred
  • Previous experience within Criminal Justice, Criminal Records, or Background Screening industries highly preferred
  • Minimum of 3-5 years in a supervisory/managerial role
  • Strong communication skills, attention to detail, good judgment, ability to multi-task and manage time well
  • Solid understanding of Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive
  • Knowledge of the criminal justice system, criminal records and landlord/tenant civil records
  • Two years of related experience to include exposure to research, record keeping, data entry and/or data integrity




CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 000979