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Manager, Customer Success in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 11/30/2018

Job Snapshot

Job Description

US - CB Employment Screening


Who are we?

CareerBuilder Employment Screening is the trusted leader in background screening. We partner with thousands of clients to assist them with completing background checks, drug testing, and occupational health testing for their candidates.  CareerBuilder Employment Screening is a critical piece of the process helping our clients match the right talent, with the right position, at the right time.

We are proud to be an award-winning leader in the background screening industry! We were the first in the business to receive the Number 1 recognition not once, not twice, but THREE times by HRO Today Magazine as the BEST Background Screening Provider.   Our success comes from our people. CareerBuilder Employment Screening values a culture of growth not only for the business, but for its employees.

What’s the role?

We are looking for a great Manager of Customer Success to join the CBES family! Managers of Customer Success are responsible for providing leadership to a team of approximately 9 to 12 Account Managers. Managers of Customer Success will coach Account Managers and ensure our clients are well-informed of all that the CBES platform has to offer. Our Managers of Customer Success champion the art of leading by example, and guarantee that our Account Management teams are being led with integrity, transparency, and active diligence. A successful Manager of Customer Success will have an optimistic, can-do attitude who owns results, is eager to find improvements, and helps prepare our Account Managers in creating 'wow' moments for our internal and external stakeholders. 

What can we offer you?

  • PERFORMANCE BONUSES.  We want to reward you for exceptional work!
  • COMPREHENSIVE BENEFITS PACKAGE.  Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid Holidays, generous 401K match!
  • FUN/ENGAGING WORK ENVIRONMENT.  Work in a lively, collaborative open office environment!   
  • TOP NOTCH LEADERSHIP. Our leadership team is dedicated to coaching, mentoring, and building into each CBES employee!  


Job Requirements:

What do we need from you? 

We need people who enjoy working in a fast paced, production driven environment!  People who will work hard and have fun doing it!  We need people who work well under pressure, like to be challenged and understand how critical it is to get the client experience right!  

Oh, we need this stuff too….

  • High School Diploma or GED required
  • Bachelors Degree preferred
  • 3-5 years of supervisory experience of an Account Management team required
  • Demonstrated coaching, mentoring, and team development skills required
  • A 'builder and a do-er' attitude; the ability to envision goals and execute with or without a large supporting team required
  • Strong communication skills, both written and verbal; excellent organizational and time management skills required 
  • Ability to influence others and drive change; master of relationship building and networking preferred 




CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001115