Operations Supervisor in 131 Dawson Drive, Winchester, VA 22602 at CareerBuilder Employment Screening

Date Posted: 2/14/2020

Job Snapshot

Job Description

US - CB Employment Screening

 

Job Summary:

Under the general supervision of the Department Manager, the Supervisor is operationally responsible to ensure duties are handled timely, efficiently, and accurately. The Supervisor will be responsible for providing supervisory direction, general guidance, and coaching to members of the department. The Supervisor will support training and development for specialists and team leads. A successful Supervisor will champion the subject matter of the department as well as artfully handle people management.

 

Job Requirements:

  • Coordinates daily workflow for efficiency and coordinate assignments among teams
  • Leads and supports the daily operations of a team of 20-25+ of employees
  • Motivates, coaches and develops their team members on an on-going basis
  • Meets with specialists to recognize good behaviors, provide coaching on needed improvement, and ensure action and follow up plans are created as needed
  • Communicates clear expectations and behaviors through individual and team meetings and builds accountability within the team
  • Uses metrics to identify needed performance improvement, customer trends and other areas of opportunity for continuous improvement
  • Audits completed reports for content and accuracy, maintaining ISO standards
  • Completes and maintains department scorecards for each employee as they relate to attendance, production, and other necessary reviews
  • Reports weekly to Department Manager on team’s progress and quality; processes weekly reports for submission to management
  • Adheres to confidentiality guidelines and legal compliance regulations as required
  • Supports training of new and existing employees on all updated processes
  • Ensures that all employees on team follow the company’s policy/procedures

 

Job Requirements:

  • High school degree or equivalent experience required
  • 1-3 years of experience in a job whereby attention to detail is required
  • 1-3 years previous lead/supervisory experience in high volume/fast paced environment preferred
  • 1-3 years of related experience to include exposure to data entry and/or data integrity preferred
  • Exceptional attention to detail and accuracy required
  • Ability to retain information easily and consistently preferred
  • Professional phone demeanor skills required
  • Proficiency in Microsoft Office Suite required
  • Ability to work well in a team environment as well as independently required
  • Strong interpersonal and conflict management skills preferred

 


 

 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001751

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