Strategic Account Manager/Customer Success Manager in 3800 Golf Road, Rolling Meadows, IL, 60008 at CareerBuilder Employment Screening

Date Posted: 8/31/2019

Job Snapshot

Job Description

US - CB Employment Screening


Who are we?

CareerBuilder Employment Screening is the trusted leader in background screening. We partner with thousands of clients to assist with...

  • Background checks
  • Drug testing
  • Education and employment verifications
  • Occupational health testing
  • and MORE! 

We are proud to be an award-winning leader in the background screening industry! We were the FIRST in the business to receive Number 1 recognition not once, not twice, but THREE times by HRO Today Magazine and the BEST Background Screening Provider! 

Our success comes from our people. CBES values a culture of growth not only for the business but for its employees. 

What’s the role?

Strategic Account Managers will take the lead on the largest accounts at CareerBuilder Employment Screening. A successful Strategic Account Manager will champion large, complex, high visibility, and tactical accounts through significant knowledge of Account Management strategies and CBES products and procedures. The Strategic Account Manager will perform the highest level of relationship development and maintenance with both internal and external stakeholders, providing guidance through multiple channels of communication. 

  • Proactively identifies and solves complex problems impacting clients; using deductive and inductive reasoning skills, thinks critically through options, engages with appropriate partners, presents recommendations, and follows through to resolution
  • Provides expert service and solutions to new and existing customers via phone, email, and in-person meetings; thoroughly understands client needs and helps clients maximize the use of CBES products and services
  • Recommends and process protocol and package changes as needed
  • Executes amendments to existing contracts
  • Conducts Customer Optimization Sessions (COS)
  • Leads root cause analysis conversations
  • Provides thorough client training on CBES products and processes
  • Prepares and delivers quarterly and annual business reviews and confirms client satisfaction levels
  • Monitors activity and satisfaction levels; reports on Service Level Agreements (SLAs) and recommends improvements
  • Implements process improvements and new product offerings
  • Develops extensive knowledge on the capabilities and functions of CBES proprietary system (WebACE), as well as internal processes and applicable compliance requirements
  • Develops and maintains strong relationships with clients as well as internal teams, decision-makers, executives, and stakeholders; demonstrate collaboration and partnership with internal partners and client


Job Requirements:

  • High School Diploma or GED required
  • Bachelor's degree in Communications, Business, or similar field preferred
  • 5 to 7 years of success as an Account Manager and/or experience building and maintaining business-to-business client relationships required
  • Previous experience in background screening and drug testing industry highly preferred
  • Possess the ability to effectively manage multiple projects and document management plans required
  • Ability to convey technical solutions in layman's terms required
  • Strong Excel, Visio and PowerPoint presentation skills required
  • Previous experience with proprietary systems and CRM systems, such as Salesforce, preferred
  • Previous experience working under pressure on time-sensitive issues in a fast-paced environment while remaining organized and responsive to client needs to be required




CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001509