Strategic Solutions Consultant in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 6/22/2018

Job Snapshot

Job Description

US - CB Employment Screening

 

The Strategic Solutions Consultant is responsible for identifying those accounts with a high number of CRMs and identify solutions or proposed process improvements to better align CBES and the customer. This role will also identify any type of product development requests from the customer and/or Account Management team and present a business case for the changes. They will track and monitor progress month-to-month. This is a leader to help drive positive change to the product and support teams in a fast paced and constantly evolving environment.

  • Identify potential process, technology and training gaps in the CBES customer life cycle and work with the corresponding teams to create improvements
  • Assess existing processes and identify continuous improvement opportunities focusing on customer experience, cost and efficiency in line with stated business objectives
  • Responsible for maintaining in-depth knowledge of products and product roadmaps to ensure appropriate knowledge transfer between Account Management and Operations teams
  • Attend customer meetings to understand their overall experience with the product and interactions with the various teams to determine areas for improvement, and present and pull through viable solutions
  • Responsible for developing and implementing a process and approach for measuring the quality of services delivered to our customers
  • Analyze customer ideas and pain points to help build a case to present to product development for roadmap prioritization
  • Partner with Product Development and Technology teams to ensure Account Management and the customer’s voice is represented in the product roadmap
  • Responsible for projects that cross various business units with multiple stakeholders
  • Drive continuous improvement of customer experience with product and process by leveraging data and insights collected through various methodologies
  • Organize monthly meetings with the Operation’s Leaders and PIAs to review current out of protocol procedures and brainstorm to find creative solutions through procedural and/or technology updates
  • Review and approve/deny design requests submitted by customers/customer-facing teams

 

Job Requirements:

  • Bachelor’s Degree
  • Minimum of 2 years of experience on customer-facing teams
  • Minimum 3+ years of experience in a customer centric success organization
  • Demonstrated success in driving improvements, particularly in the customer experience
  • Ability to lead and motivate cross-functional teams to deliver world class services and high impact results
  • Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
  • Ability to work independently, proactively and collaboratively across a wide variety of stakeholders at all levels of the organization with minimal direction
  • Ability to interpret reports and spreadsheets to build
  • Above-average attention to details and analytical skills
  • Above-average time management skills
  • Ability to plan, prioritize and execute several projects at once
  • Above-average ability to apply understanding to carry out instructions furnished in written, oral or diagram form
  • Strong verbal and written communication skills

 


 

 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 000764