Team Lead, Client Services in 3800 Golf Road, Rolling Meadows, IL 60008 at CareerBuilder Employment Screening

Date Posted: 11/13/2019

Job Snapshot

Job Description

US - CB Employment Screening

 

The Team Lead will achieve proficiency in the requirements below through job-related training and work experience. The Team Leads will perform a variety of complex tasks and serves as a subject matter expert (SME) for their particular department. A successful Team Lead will be eager to learn new and complex processes, as well as have a desire to train and assist others.

Job Requirements:

  • Develops advanced and specialized expertise on Client Services function as assigned
  • Serves as a subject matter expert (SME) on Client Services functions and process as assigned
  • Supports the Client Services Supervisor in the coordination and supervision of daily activities for the team
  • Communicates with clients and applicants via phone and email including addressing complex, escalated requests
  • Provides clients information about CBES products and services as needed
  • Provides training/guidance to Client Services team members on Client Services functions and processes
  • Analyzes and interprets information received from clients using deductive and inductive reasoning skills to determine the best solution and follows through to completion
  • Records details of all calls and tasks, as well as actions taken, into Salesforce
  • Communicates with Operations Supervisors, peers, leaders, and other departments regarding caller requests as needed
  • Meets CareerBuilder Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures
  • Contributes to team effort in maintaining service level agreements (SLA)

 

Job Requirements:

Qualifications:

  • High school degree or GED required
  • Bachelor’s degree preferred
  • Able to complete work with minimal errors under limited supervision required
  • Proficient with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required
  • Ability to multitask (i.e., read or type while talking on the phone) required
  • Strong written and verbal comprehension and expression skills required
  • Ability to type 35+ WPM required
  • Previous experience with CRM systems (i.e., Salesforce) preferred

 


 

 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001659