Team Lead, Operations in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 6/7/2018

Job Snapshot

Job Description

US - CB Employment Screening

 

Job Summary:

Team Leads perform a variety of complex tasks and serve as a subject matter expert (SME) for the team. This requires a high attention to detail, critical thinking, problem solving, a strong service orientation, persistence, and the ability to be adaptable.

 

Job Requirements:

  • Work cohesively with department Supervisor to coordinate workflow, procedures and processes for the team
  • Support department team members by answering questions and providing assistance
  • Provide coaching and training utilizing weekly focus meetings and training tools
  • Assist and support development of special group projects with Supervisors and Managers
  • Perform regular on-the-job-training with all individuals on team to meet required benchmarks
  • Assist Department Process Improvement Analyst in conducting weekly audits on completed reports(as needed)
  • Supports the Operational Supervisor in the coordination and supervision of daily activities for the team
  • Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
  • Provide tutorials and guidance on proprietary system
  • Contribute to team effort in maintaining service level agreements (SLA)
  • Able to complete work with minimal errors under limited supervision
  • Provide coverage during supervisor absence as needed.
  • Complete other non-management requirements as directed by the supervisor.

Meet CareerBuilder Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures

 

Job Requirements:

  • High school degree or GED required
  • Some college experience is preferred but not necessarily required with working experience.
  • Proficient with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) and proprietary systems
  • Ability to multitask (i.e., read or type while talking on the phone)
  • Strong written and verbal comprehension and expression skills
  • Ability to type 35+ WPM

 


 

 

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 000667