Client Services Specialist in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 7/3/2019

Job Snapshot

Job Description

US - CB Employment Screening

 

 

Who are we?

CareerBuilder Employment Screening is the trusted leader in background screening. We partner with thousands of clients to assist with...

  • Background checks
  • Drug testing
  • Education and employment verifications
  • Occupational health testing
  • and MORE! 

We are proud to be an award-winning leader in the background screening industry! We were the FIRST in the business to receive Number 1 recognition not once, not twice, but THREE times by HRO Today Magazine and the BEST Background Screening Provider! 

Our success comes from our people. CBES values a culture of growth not only for the business but for its employees. 

What’s the role?

Our Client Services Specialists are the “voice” of CareerBuilder Employment Screening – they connect with customers to provide information and resolve issues. This requires high attention to detail, critical thinking, problem-solving, a strong service orientation, persistence, and the ability to be adaptable.

  • Communicate with clients and applicants via phone, email and chat queues
    • Provide information about products and services
    • Obtain details on complaints and requests
    • Process requests then resolve with accuracy and efficiency
    • Provide training/guidance
  • Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
  • Record details of all calls and tasks, as well as actions, are taken, into CRM tool
  • Communicate with supervisors, peers, leaders and other departments regarding caller requests
  • Provide tutorials and guidance on the proprietary system (WebACE)
  • Meet CareerBuilder Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures
  • Contribute to a team effort in maintaining service level agreements (SLA)
  • Other related duties, as needed

 

Job Requirements:

What do we need from you? 

We need people who enjoy working in a fast paced, production driven environment! People who will work hard and have fun doing it! We need people who work well under pressure like to be challenged and understand how critical it is to get the client experience right!  

Oh, and we need these things too...

  • High school degree or GED
  • 2+ years of customer service experience
  • Background screening experience highly preferred
  • Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)
  • Ability to multitask (i.e., read or type while talking on the phone)
  • Strong written and verbal comprehension and expression skills
  • Ability to type 35+ WPM
  • Previous experience using proprietary systems
  • Previous experience with CRM systems (i.e., Salesforce) preferred 

 


 

 

Benefits-We’re All About You! 

When you're focused on the goal, not the path – you can be more flexible, and that translates into more productive and satisfied employees. From flexible hours to volunteering during work hours to diverse education opportunities, CareerBuilder is committed to helping employees strike a balance. 

Here are just some benefits we offer:

  • Training that positions you to hit the ground running with ongoing learning and development courses; we never stop investing in our people.
  • Comprehensive Medical, Dental & Vision Programs
  • Education Reimbursement Program allowing up to $5k per year towards completion of a Bachelor’s and non-MBA graduate degree, and up to $10K per year towards completion of an MBA
  • Global Wellness initiatives to promote financial, mental and physical health and well-being
  • 401(k) Program with a two year vesting schedule, discretionary match, and an opportunity to make Pretax and Roth contributions

CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

 

TSR ID: 001468