Client Services Specialist in 3800 Golf Rd, Rolling Meadows, IL 60008 at CareerBuilder Employment Screening

Date Posted: 5/21/2019

Job Snapshot

Job Description

US - CB Employment Screening


CareerBuilder Employment Screening is continuing to GROW and EXPAND!   Come join us and work for an industry leader!

Who are we?

CareerBuilder Employment Screening is the trusted leader in background screening. We partner with thousands of clients to assist them with completing background checks, drug testing, and occupational health testing for their candidates.  CareerBuilder Employment Screening is a critical piece of the process helping our clients match the right talent, with the right position, at the right time.

We are proud to be an award-winning leader in the background screening industry! We were the first in the business to receive the Number 1 recognition not once, not twice, but THREE times by HRO Today Magazine as the BEST Background Screening Provider.   Our success comes from our people. CareerBuilder Employment Screening values a culture of growth not only for the business, but also for its employees.

What’s the role?

We are looking for Client Services Specialists to join the team.  Our Client Services Specialists are the “voice” of CareerBuilder Employment Screening – they connect with customers to provide information and resolve issues. This requires a high attention to detail, critical thinking, problem solving, a strong service orientation, persistence, and the ability to be adaptable.

  • Communicate with clients and applicants via phone, email and chat queues
    • Provide information about products and services
    • Obtain details on complaints and requests
    • Process requests then resolve with accuracy and efficiency
    • Provide training/guidance
  • Analyze and interpret information received from callers using deductive and inductive reasoning skills to determine the best solution and follow through to completion
  • Record details of all calls and tasks, as well as actions taken, into CRM tool
  • Communicate with supervisors, peers, leaders and other departments regarding caller requests
  • Provide tutorials and guidance on proprietary system (WebACE)
  • Meet CareerBuilder Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures
  • Contribute to team effort in maintaining service level agreements (SLA)
  • Other related duties, as needed

What can we offer you?

  • COMPETITIVE PAY.  You can earn up to $15 per hour based on experience.
  • FLEXIBLE WORK SCHEDULES.  We have full time schedules available on multiple shifts.   
  • PERFORMANCE BONUSES.  We want to reward you for exceptional work!
  • COMPREHENSIVE BENEFITS PACKAGE.  Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid Holidays, generous 401K match!
  • FUN/ENGAGING WORK ENVIRONMENT.  Work in a lively, collaborative open office environment!   


Job Requirements:

What do we need from you? 

We need people who enjoy working in a fast paced, production driven environment!  People who will work hard and have fun doing it!  We need people who work well under pressure, like to be challenged and understand how critical it is to get the client experience right!  

Oh, we need this stuff too….

  • High school degree or GED
  • Criminal justice or similar degree (preferred)
  • Successful completion of NAPBS FCRA Basic Certification (training and certification provided upon hire)
  • 2+ years of customer service experience
  • Background screening experience (preferred)
  • Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)
  • Ability to multitask (i.e., read or type while talking on the phone)
  • Strong written and verbal comprehension and expression skills
  • Ability to type 35+ WPM
  • Previous experience using proprietary systems
  • Previous experience with CRM systems (i.e., Salesforce) (preferred)




CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001283