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Helpdesk - Application Support in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 2/17/2019

Job Snapshot

Job Description

US - CB Employment Screening


WebACE™ is a proprietary online system developed for tracking, documenting and reporting on background checks for our internal users and customers. Helpdesk - Application Support Specialist is responsible for the timely response and resolution of WebACE™ issues for internal and external customers. They provide technical expertise in all areas of WebACE™ functionality.

  • Respond to inquiries from customers, candidates, and internal employees regarding WebACE™ platform
  • Troubleshoot, diagnose, and escalate issues as needed
  • Collaborate with WebACE™ Testing and Development teams to solve system-impacting issues
  • Use logic and reasoning to identify root causes of issues and escalate as needed.
  • Other duties as assigned


  • Customer service focus
  • Strong written comprehension and communication skills
  • Ability to adapt quickly, prioritize work based on evolving needs, and think creatively and analytically
  • Ability to work with a sense of urgency
  • Self-directed with an ability to work with a limited degree of supervision


Job Requirements:


  • High school degree or GED
  • 6+ months of experience in a help desk or other customer service role
  • Previous experience using Jira or other project tracking software (preferred)
  • Previous experience with Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive)





CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 001160