Helpdesk - Technical Support in Rolling Meadows, IL at CareerBuilder Employment Screening

Date Posted: 8/27/2018

Job Snapshot

Job Description

US - CB Employment Screening


The Technical Support Specialist will be responsible to provide professional, high quality technical support and root cause resolution to all end-users. This includes performing maintenance upgrades and repairs to desktops, servers and peripheral equipment; installation of software; and asset tracking.  The Technical Support Specialist operates under the direction of the IT Manager who establishes and provides general guidelines and overall priorities. He/she will have the opportunity to expand his/her experience with complex IT systems, such as advanced networking equipment, AD, Exchange, Telephony equipment, virtualization and Windows systems.



  • Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Install new hardware including, but not limited to: printers, workstations, scanners, monitors, etc.

Operational Support

  • Manage user accounts through creation, department transfer and termination.
  • Field incoming help requests from end users via the SysAid ticketing system in a timely and courteous manner.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
  • Develop training materials and procedures, and conducts training programs.
  • Prepare evaluations of software and hardware, and submits recommendations to management for review.
  • Practice asset management for IT hardware, software, and network equipment.
  • Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
  • Assumes responsibility for establishing and maintaining professional working relationships with company personnel.
  • Able to work independently and efficiently to meet deadlines.
  • Keep current with the latest technologies.



Job Requirements:

  • University degree in the field of computer science or 3 years related work experience.
  • Certifications in A+, MCITP
  • 1-2 years of work experience
  • Experience with hardware and software issues.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Excellent understanding of the organization’s goals and objectives.
  • Strong technical knowledge of network and PC operating systems, including Microsoft Windows Server 2008 R2/2012 R2 and Windows 7 operating systems.
  • Positive, friendly, communication skills and a “can do” attitude.
  • Ability to follow instructions and work independently.
  • Attention to detail.




CareerBuilder, LLC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.

TSR ID: 000785